website rescue / 48-hour diagnostic
48 hours and you know exactly what you own, what is broken, and what it costs to finish. fixed price, in writing.
your developer went quiet. your agency has been two weeks from done for months. you inherited a site nobody on your team can log into. we open the black box in 48 hours and hand you three things: a verified access map, a keep, patch or rebuild verdict on every component, and a fixed price to finish. no hourly meter, no discovery phase, no lecture about the contract you signed. we have shipped 60+ platforms since 2021 for clients including Daikin, Zalando, MediaMarkt and Board of Innovation. an agency that quotes a rebuild before opening the code is guessing with your money. we do not guess.
book the 48-hour diagnostic (USD 2,950)
fee
usd 2,950
starts
the day you sign
lands
48 hours later, in writing
you own
the code, from day one
00 . the short answer
the diagnostic is a fixed USD 2,950 for 48 hours, credited in full toward whatever comes next if you sign within 30 days. a repair sprint starts at USD 4,500. a full rebuild runs USD 12,500 to 18,500+ per phase, priced straight off the risk map. every price is published on this page.
it is credited, not refunded, against the repair sprint or rebuild when you sign within 30 days of the report. if you stop there, you still own the access checklist, risk map, fixed-scope quote and handover email template, and can take all four to any other developer.
01 . what it is
most "we need a redesign" requests are not a design problem. they are a site that was built once, never touched again, and now either does not work or does not convert. we do not start with a new visual direction. we start with a 48-hour diagnostic that tells you exactly what is broken, what is fixable, and what it costs, in writing, before we touch anything.
a rescue is not a build with a delay. a build starts from a known state: empty repo, your domain, your accounts. a rescue starts from a black box. you do not know what code exists, whether it runs, who holds admin on your domain, or whether the last invoice you paid bought you anything you legally own. the black box is the problem, not the missing features. we open it in 48 hours, and that is why our quote is a number instead of a range.
the clock starts the day you sign. hours 0 to 4: a triage call, we take the domain, the last known login, and the name of the developer or agency. hours 4 to 24: access recovery, registrar lookup, dns trace, hosting-provider trace, and a handover request sent on your behalf if the old developer is still reachable. hours 24 to 48: every codebase opened, a risk map built line by line, and a fixed-scope quote lands in your inbox.
salvage and rebuild are two different verdicts, and the risk map gives one per component, never one vague verdict for the whole project. a reachable repo on a stack we already run in production gets a patch or a repair sprint, and you keep everything you paid for. an unlicensed page builder with no export path gets a rebuild verdict, stated plainly with the reasoning beside it. you are never sold a repair that quietly becomes a rebuild three weeks in.
02 . who it is for
archetype 01
a freelancer built a booking platform, replied fast for six weeks, then slowly stopped. the domain sits in his personal registrar account and there is no proof the code is legally owned. 48 hours later the access map is verified, the risk map is written, and the fixed price to finish is on the table. no more guessing.
archetype 02
the retainer invoice lands on schedule every month regardless of what ships. every demo breaks somewhere new, so nobody can say whether the build is 20 percent or 80 percent done. we open the actual codebase, put a real number on the remaining work, and give a straight answer: keep paying, or walk.
archetype 03
years of search console history nobody can afford to lose, sitting behind a checkout that silently drops orders. we migrate builds like this onto a modern stack while every ranking, redirect and analytics property stays intact. Horsetonic moved off WordPress, Elementor and WPML onto a custom storefront in three locales, live in one week.
03 . what you receive
01
access and credential checklist. domain registrar, DNS provider, hosting account, CMS admin, source repo, analytics and the business email behind each one, verified one by one, never assumed.
02
risk map. every component gets a keep, patch or rebuild verdict with the exact reason beside it: repo access, code quality, licence status, host stability, plugin sprawl.
03
fixed-scope rebuild or repair quote. one itemised number for whatever the risk map recommends. no hourly line, no we will know more once we start.
04
handover request template. the email that gets an old developer or agency to hand over access and files.
05
migration plan that protects your rankings. a 301 map for every URL that changes, canonicals carried over, sitemap resubmitted, analytics kept alive so years of history survive the move intact.
06
a 30-minute walkthrough call with the senior team. we walk the risk map and the quote with you before you decide anything. one senior team, no juniors, no handoffs.
04 . timeline
phase 0
hours 0 to 4
one call. domain, last known login, the name of the developer or agency, and a straight read on whether anything public facing is down today.
phase 1
hours 4 to 24
registrar lookup, DNS trace, hosting-provider trace. the handover request goes out on your behalf, worded to get a reply.
phase 2
hours 24 to 48
every codebase, cms and platform we can reach gets opened, scored keep, patch or rebuild, and the fixed-scope quote lands in your inbox by hour 48.
phase 3
separate engagement, 2 to 10 weeks depending on scope
by hour 48 you hold the fixed-scope quote and the full written report. execution starts the day you sign, billed separately, code in your own repo from day one.
05 . pricing
step 01
USD 2,950
one-off, fixed 48 hours
step 02
from USD 4,500
fixed scope, when the risk map says salvageable
step 03
USD 12,500 to 18,500+ per phase
fixed scope per SOW, priced like the equivalent service
the diagnostic fee is credited in full toward step 02 or step 03 when you sign within 30 days of the report. stripe usd or wise usd. thai clients can also pay by local bank transfer, see the Bangkok rescue page for the THB rate.
06 . proof
case study
a Bangkok condo agency site getting almost no organic traction before the rescue. after the fix, Google clicks went from 39 to 79 and impressions from 1,163 to 3,955 in the 28 days after launch, average position moving from 15.9 to 13.5, read from Search Console. we did not redesign it for the sake of a new look. we fixed what was stopping it from showing up and converting.
case study
full migration off WordPress, Elementor, WPML and a plugin tangle onto a custom Next.js storefront, three locales, live in one week. the same access-recovery-then-rebuild sequence a stalled build needs, compressed into days once the risk map is clear.
07 . questions
yes. USD 2,950 covers the full diagnostic regardless of what is wrong, and it is credited in full toward the repair or rebuild if you sign within 30 days.
that is one of the most common starting points. recovering domain, hosting and code access is part of the diagnostic, not a separate project. registrar lookups and hosting-provider support tickets carry the work even without the old developer's cooperation.
both, depending on what the diagnostic finds. some sites need a rebuild of the pages that are losing conversions. some need the backend fixed and the design left alone. we scope it after we look, not before.
a redesign brief usually assumes the current build is fine and just needs a new look. we test that assumption first. if the foundation is broken, a new design on top of it fails the same way within a year.
yes, and we do it on every migration. the plan carries canonicals over, maps a 301 for every changed URL, resubmits the sitemap and keeps analytics properties alive instead of resetting them. migrations move rankings for two to four weeks, then they come back stronger.
the same team that scoped and built it supports it afterward for 90 days. you also get the repository and hosting access from day one, so you are never back in the position that brought you here.
08 . further
ready for the diagnostic?
send us the URL and current access if you have it. if you do not have access, tell us that too, recovering it is often step one of the diagnostic itself. we reply with a fixed price and a 48-hour clock before any work starts.